Last Updated: Jan 10, 2026
1. Introduction
Welcome to OCPelvicOT.com (the “Website”). We are committed to protecting your privacy and ensuring you understand how your information is collected and used.
This Privacy Policy explains what information we collect from visitors, how we use it, and how we protect it. This policy applies to information collected through this Website. It does not apply to your protected health information (PHI) once it is entered into our secure patient portal or shared during medical treatment; that information is governed by our HIPAA Notice of Privacy Practices, which is provided to patients separately.
2. Information We Collect
A. Personal Information You Provide Voluntarily We collect personal information only when you voluntarily provide it to us. This includes:
- Contact Forms: When you use the “Contact Us” form, we collect your name, email address, and the content of your message.
- Appointment Scheduling: When you click to schedule an appointment, you may be redirected to our third-party scheduling provider, CharmEHR, or prompted to enter basic contact details to facilitate the booking.
B. Non-Personal Technical Information When you visit our Website, we automatically collect certain technical information that does not personally identify you. This includes:
- Your IP address.
- Browser type and operating system.
- The pages you view and the duration of your visit.
- Referring website addresses.
3. How We Use Your Information
We use the information we collect for the following specific purposes:
- To Communicate: To respond to your inquiries submitted via our contact forms.
- To Schedule Services: To facilitate appointment bookings through our secure partner, CharmEHR.
- To Improve Our Website: To analyze website traffic and usage patterns (via Google Analytics) so we can improve the user experience.
We do not sell, rent, or trade your personal information to third parties. We do not use your email address for marketing newsletters or bulk mailings unless you have explicitly opted in to receive them.
4. Third-Party Tools and Data Sharing
We use trusted third-party service providers to help us operate our business. These providers have access to your information only as needed to perform their functions:
- CharmEHR: We use CharmEHR for patient scheduling and electronic health records. Any information you enter directly into the CharmEHR portal is encrypted and governed by CharmEHR’s privacy standards and HIPAA regulations.
- Google Analytics: We use Google Analytics to help us understand how visitors use our site. Google Analytics uses cookies to collect anonymous usage data. You can read more about how Google uses data here: www.google.com/policies/privacy/partners/.
5. Cookies
Cookies are small text files stored on your device. We use cookies primarily for Google Analytics to track website performance. You can choose to disable cookies through your browser settings, though this may affect the functionality of some websites.
6. California “Do Not Track” Disclosure
California law (CalOPPA) requires us to let you know how we respond to web browser “Do Not Track” (DNT) signals. Because there is currently no industry or legal standard for recognizing or honoring DNT signals, we do not respond to them at this time.
7. Security of Communications
Please be aware that information submitted via standard website contact forms is not encrypted. While we take reasonable steps to protect your data, we cannot guarantee the security of sensitive medical information sent via these forms.
- Recommendation: Please do not include detailed medical history, diagnosis, or sensitive personal health information in the “Contact Us” form. Please reserve those details for your secure consultation or the CharmEHR patient portal.
8. Children’s Privacy
Our Website is intended for general audiences and is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13.
9. Third-Party Links
Our Website may contain links to other websites (such as CharmEHR or educational resources). We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
OC Pelvic Wellness Email: lacey@OCPelvicOT.com Phone: 714-312-6008